How to Order:
We do not accept telephone orders.
Please e-mail your order to our
Sales Department for a FREE
It's easy to order from the
TShirtFactory.com. If you have
questions, please refer to
FAQs for answers.
If your business if located in
California and you intend to resell the
t-shirts, please complete a California
1. Send an e-mail with the
• Your name and company name.
• Billing address
• Shipping address
• Telephone number
• Item number(s) to be ordered.
• Shirt color(s) and size(s).
• Location and size of the imprint.
• PMS colors for the imprint.
You can refer to
Artwork to see the color
• How do you wish to pay?
• Please attached your vector
artwork to the email.
2. We will reply with a invoice
along with answers to any of your
questions. We will also attach a
virtual sample if requested. You can
pay by check or Credit Card.
If you intend to pay by credit card,
please complete our
Credit Card Authorization Form.
There is a 3% bank charge for credit
We will also ask for the information
above if not provided.
3. You reply with answers to any
of our questions. You
should indicate how you wish to pay
for your order.
We cannot start production until we
have received your payment.
Cancellation Charges: Orders
cancelled during production will be
charged for the work completed at
the time of cancellation.
Embroidered items add $100.00.
Change of Copy Charge:
Silk-Screened items - same as set up
charge for that item.
Change of Print Color Charge:
Silk-Screened items add $25.00 per
Changes to an Order:
Any changes made to an order (by
phone) after received at factory
must be confirmed in writing, email
or by fax. Note: Changes may delay
shipments and charges may apply.
Samples: GIFTCO will provide
up to $10 worth of random samples.
You must pay the freight to ship the
samples for your review.
RUSH Service: There is
not RUSH service for apparel.
Less than Minimum Quantity: The
minimum quantity displayed on each
catalog page is the lowest amount
you can order for that product.
You cannot order less than the
minimum amount shown.
Confirming Orders: All
confirming orders must be clearly
marked as such. GIFTCO will not be
responsible for duplication of
orders if "Confirmation" was not
clearly marked on order.
Packaging: Shirts are
packed in bulk. To Individually Poly
Bag, add $0.10 per shirt. Must
Specify on PO.
Pricing: Pricing in this
catalog is subject to change without
notice. We do our best to maintain
current pricing on the web site.
Invoices will reflect current
pricing and will not be adjusted to
reflect any previously offered
pricing or online pricing.
Silk-Screen Imprint Area:
• Standard: Center Chest: 12" W x
• Optional: Left Chest: 4" W x 4" H
• Back: 12" W x 12" H
• Sleeve: 3" W x 3" H
Set-up charges for printed
t-shirts: Set up charges
will apply to all orders.
The initial set-up charge is $30.00
per color. Exact reorders are
$25.00 per color. This charge is
shown on each individual product
Set-up charges for embroidered
polo shirts: $100.00 for
all new orders. For designs
exceeding 5,000 stitches, add $35.00
per each additional 1,000 stitches
to the embroidery tape charge and
$0.35 running charge for every
additional 1,000 stitches to the
price of the shirt. Price includes
up to 7 thread colors and 5,000
The lead-time for printed t-shirts
is 3 - 5 working days. The lead time
for embroidered polo shirts is 12
We can print spot colors only. We do
not offer 4-Color printing. Our
pricing includes a one-color
imprint. Additional colors are
$0.35 per piece/color/position.
Shipping: Shipping via
UPS or FedEx, whichever is less
expensive. Please send us your
shipping address for a free freight
quote. Please note that UPS and
FedEx charge extra for residential
delivery. Handling Charges of
$3.00 will apply to all orders.
ship to Canada using your UPS, FedEx
or Purolator account number. We do
not ship prepaid to Canada. We are
not responsible for any import fees
Drop Shipping: Orders
with more than one delivery address
will incur a drop ship charge of
$10.00 after the first address.
C.O.D. Shipment: Not
Returns: Once blank
items are decorated, no returns will
Machine wash warm, inside out, with
like colors. Only non-chlorine
bleach. Tumble dry medium. Do not
iron. Do not dry clean.
must be made within 10 days after
receipt of shipment.
Please Note: Apparel
pricing changes weekly. Please check
for current pricing before
submitting your order. There is a
15% restocking fee for all cancelled
orders that have not reached
production. Orders that have
entered production cannot be